Frequently Asked Questions
From hive to jar, transparency matters to us. Explore our FAQs to learn more about our ingredients, products, orders and everything in between.
Honey questions
Where is your honey from?
We source our acacia and manuka honey from a network of carefully selected beekeepers across the world only after it meets our rigorous quality and traceability standards. See Our Ingredients for more info. We then blend our honey with botanicals, vitamins and flavours here in the UK to craft our wellness blends
All of our suppliers are very carefully selected to make sure they meet our strict quality standards and that the bees they look after are being treated well.
How is your honey processed?
To ensure our vitamins and botanicals are evenly distributed, we gently warm the honey for a short, carefully controlled period during blending. Temperature and timing are closely monitored to ensure the honey is never overheated and its natural characteristics are carefully protected.
We are committed to keeping processing as minimal and considered as possible. We independently test our honey in an ISO17025 lab to verify vitamin levels and ensure the claims we make on pack are accurate — so you can feel confident in the quality and integrity of every jar.
Is your honey raw / pasteurised?
In the UK, there is no single legal or universally accepted definition of “raw” or “pasteurised” when it comes to honey, so these terms can sometimes cause confusion.
We do not subject our honey to prolonged high heat treatment. During blending, we gently warm it for a short, carefully controlled period so our vitamins and botanicals can be evenly mixed throughout. Temperature and timing are closely monitored to ensure the honey is never overheated and its natural characteristics are carefully protected.
Because we briefly warm the honey as part of this process, we do not describe it as completely unheated. Our focus is on minimal, careful processing that maintains quality while ensuring consistency and safety. Once blended, every batch is independently tested to verify vitamin levels and ensure the claims we make on pack are accurate.
Is your honey organic?
No, it is not organic.
Why don't you only use British honey?
Just Bee is all about making wellness simple and delicious by blending carefully selected botanicals and vitamins with the finest honey. We use two types of honey in our blends – acacia and manuka. Because acacia and manuka honey aren’t produced in large volumes in the UK, we work with trusted beekeepers in regions where these trees are native and flourish. See Our Honey for more info.
We do know how important it is to support British bees and beekeepers - this is why each of our products comes with a packet of bee-saving flowers seeds for you to plant in your garden or a local park – join us on our mission to help Save the Bees!
Why is the honey runny?
Our wellness blends are runny… and they stay runny! This is because we use acacia and manuka honey which are honeys that take much longer to crystalise. Also, some of the active ingredients we blend in to supercharge the honey – the botanicals and extracts - are in liquid form.
Product Questions
What is Manuka honey?
Manuka honey is sourced from the nectar of the Manuka bush, native to New Zealand and valued for its naturally occurring MGO, the compound that gives Manuka its unique antibacterial properties. Rich, smooth and distinctive in flavour, it’s a premium honey chosen for its strength and purity. Some of products include manuka honey in them: Our Manuka Immunity Honey and our Royal Honey.
What is Immunity Honey?
Unlike normal honey, we blend unpasteurised wildflower honey with vitamins and echinacea specifically designed to support your immune system. Every serving (two teaspoons) of our honey has 100% of your recommended daily allowance of Vitamin D and 50% of your recommended daily allowance of Vitamins: C, B6 and B12, plus 60mg of Echinacea.
Does your honey help with fatigue?
Yes! Honey is a source of energy. Plus, our honey is blended with vitamins which are are proven help reduce fatigue. The best honey for fatigue is Vitality Honey, which is packed full of Vitamins B1 to B12 and Ginseng Root Extract.
What type of vitamins and botanicals are in your honey?
Vitamins D, C, B6 and B12, all of which help to support your immune system. We also add in Echinacea, a herbal supplement known for it's immune boosting properties.
Are you a nut free company?
Yes we are a nut free company.
Are your products suitable for coeliacs / gluten free?
Yes — all our products are suitable for coeliacs and are gluten free, apart from our Throat Syrup.
Is your honey suitable for vegetarians?
Yes, our honey is suitable for vegetarians.
Is your honey suitable for vegans?
We can't advise on whether it is suitable for vegans as there are different opinions to whether honey is. However, we are able guarantee that our honey is sourced ethically.
Is you honey suitable for children?
Yes our honey is suitable for children over the age of 3 years old.
Is the honey suitable for people with pollen allergies?
Yes it is suitable for people with pollen allergies. In terms of treating hay-fever, some people believe local honey helps with this. We recommend people find local beekeepers to buy honey from for hay-fever allergies.
As for propolis and pollen products, we recommend checking with a health professional if you have a pollen allergy.
Is your honey suitable for diabetics?
Unfortunately, we are unable to give medical advice as we’re not medically trained and don’t want to say the wrong thing. We recommend you check NHS.net or speak to a doctor. However, we do have a blog on our website regarding honey being suitable for diabetics, which you may find helpful. I have attached a link below.
https://justbeehoney.co.uk/blogs/just-bee-honey-blog/is-honey-suitable-for-diabetics
Any medical questions…
Unfortunately we are unable to give medical advice as we’re not medically trained and don’t want to say the wrong thing. We recommend you check NHS.net or speak to a doctor. Hopefully you are able to try our products.
Is your honey suitable for animal consumption?
Unfortunately we are unable to advise, please check with a vet.
Does the cough syrup or throat spray contain alcohol?
Both products contain a negligible amount of alcohol as part of the formulation process.
How do you make the Lemon & Ginger drink for soothing sore throats?
Easy! This is the main reason we created our Lemon & ginger flavour. To make a soothing drink to sooth coughs, colds and sore throats simply add 2 teaspoons to a mug of hot water and stir.
What type of packaging do you use?
We use PET plastic pots that are 100% recyclable. Please see here for our recycling information.
Usage and Storage Questions
What is the shelf life of your honey?
Our honey has a 12-month best before date and we recommend you store it at room temperature. However we realise most of the time, the honey is gobbled up much quicker!
What should I do if the honey sets / crystallises?
Honey will naturally crystallise over time. It is still totally fine to eat like this, we promise! But if you'd like your honey runny again, just place the closed pot in a bowl of warm water and stir until runny :-)
Why are there dark pieces in the lemon and ginger honey?
We use a ginger puree in this honey which can contain natural darker pieces of ginger.
How many calories / sugar is one teaspoon?
Our honey has a similar nutritional content to most other honey in terms of sugar and calories. In one teaspoon (8g) of our honey, you get 6 grams of sugar and 25kcals. BUT our honey is special as you also get 50% of your recommended daily allowance of Vitamin D and 25% Vitamins C, B6, B12!
How much can I take per day? Can I take more than one honey?
Yes, you can enjoy more than one of our wellness honeys per day. We recommend up to 4 teaspoons daily across our products.
Payment and delivery questions
My order has not arrived!
We’re really sorry your order is delayed. We truly intended to dispatch your order (and everyone else's) straight after they were placed. If you have not received it within 5 working days since you ordered, please email our customer service team buzz@justbeehoney.co.uk
Refunds
If you cancel your order within the 30-day cooling-off period, we’ll process your refund within 14 days of receiving the returned items. Refunds include the full order value and standard delivery costs, although deductions may apply if products have been used. Please see our Returns Policy here.
Is there a delivery charge?
We charge £3.50 standard delivery charge (3-5 days). Delivery is free if you spend over £40.
How long does it take to deliver?
We deliver orders in 3-5 working days. Often sooner.
Do you take PayPal payments?
Yes we do take PayPal payments. We also accept debit/credit card including AMEX, Google Pay, Apple Pay, and Shop Pay.
Subscriptions
We offer a subscription service which allows you to receive a regular delivery of your favourite Just Bee products at a frequency that suits you. You can cancel or amend your subscription at any time by logging into your account. Please email our customer service team at buzz@justbeehoney.co.uk if you need any assistance with your subscription.
Do you offer NHS/Emergency Service discount?
Yes we do! You need to email our customer services; buzz@justbeehoney.co.uk a photo of your NHS/work ID and a discount code will be emailed back to you.
Bee Questions
How are the bees protected during the honey extraction?
We only work with beekeepers who prioritise the health of their colonies, and who sign up to our Bee Welfare and Ethical Sourcing Standards. This is built around the core principles of: bee welfare first, natural beekeeping and environmental stewardship. Every year we perform an annual audit on site with our suppliers - to ensure these standards are upheld. We believe that good honey starts with healthy bees.
How does your work save bees?
Due to the brand being built on generations of beekeeping heritage, bees are especially important to us. But they should be really important to all of us. Did you know 1 in every 3 mouthfuls of food we all eat depends on pollination my bees? We plant a bee friendly flower for every product we sell. In the last 11 years we’ve helped plant 200 million flowers. If you’d like to get your free seeds here.
General Questions
Do you think people should keep bees?
Yes, we think more people should get bees, just be sure to get training before you buy the bees and kit. We recommend you speak to your local British beekeepers association branch. You can find contact details on the website: https://www.bbka.org.uk/find-beekeeping-near-you
Naturally Curious?
Behind every Just Bee blend is extensive sourcing, testing and product development to ensure every ingredient meets our standards for quality, consistency and taste.
If there’s anything else you’d like to know about our ingredients or honey you can contact us directly at buzz@justbeehoney.co.uk.