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Frequently Asked Questions

Thank you for visiting our website. If your question is not listed below, please get in touch with our friendly customer service bees. Email buzz@justbeehoney.co.uk

Product questions

What is vitamin honey?

Unlike normal honey, we blend raw (unpasteurised) wildflower honey with vitamins and echinacea specifically designed to support your immune system. Every teaspoon of our honey has 25% of your recommended daily allowance of Vitamins C, B6 and B12. 

What is raw (unpasteurised) honey?

We produce in small batches and keep the temperature of our honey below that of a beehive. This protects the flavour and precious nutrients naturally found in the honey.

What type of vitamins are in your honey?

Vitamins C, B6 and B12, all of which help to support your immune system. We also add in Echinacea, a herbal supplement known for it's immune boosting properties. 

Does your honey help with fatigue?

Yes! Honey is a source of energy. Plus our honey is blended with vitamin C, B6, and B12 - these vitamins are proven help reduce fatigue.

Where is your honey from?

We use raw wildflower honey from EU beekeepers. We blend the honey with the other nutrients in the UK. 

Our suppliers are very carefully selected to make sure the quality of the honey is of the highest standards and that the bees they look after are being treated well.

Is your honey organic?

No, it is not organic.

What is Manuka honey?

Manuka honey is from New Zealand and the bees have foraged on the Manuka plant or tea tree. It is known to have a lot of enzymes and nutrients. Our honey “raw vitamin honey” - the first of its kind! It is raw European wildflower honey, we add a bunch of extra nutrients to boost the immune system - vitamin c, b6, B12 and echinacea. Our honey has 25% of your recommended daily allowance of all these nutrients in every teaspoon.

Why don't you use British honey?

Just Bee's was created by a family of beekeepers - so we know how important it is to support British beekeepers. Unfortunately British honey is a lot more expensive than EU honey and it would increase the price customers pay by nearly double. We were keen to make our initial vitamin honey product range as accessible to as many people as possible so our current range has EU honey in it. By the way, the quality of our EU honey is as good as British honey, its just travelled a little further.

(It comes down to the good old British weather… there are more sunny days in places like Spain, which means the bees are out foraging on more days in the year. This means that the average EU beekeeper can harvest a lot more honey each year than a British beekeeper. This is the main reason the price of EU honey is lower than British honey.) 

However, later this year we hope to extend our range to include some variants including British Honey - so that customers can chose between the two. 

Why is the honey runny?

Our Lemon & Ginger flavoured honey is not as thick as our Original flavoured honey -or other honey you may have had in the past. This is due to the ginger puree.

Why are there dark pieces in the lemon and ginger honey?

We use a ginger puree in this honey which can contain natural darker pieces.

Are you a nut free company?

Yes we are a nut free company.

Is you honey suitable for children?

Yes our honey is suitable for children, but don't give to babies under 1 due to risk of botulism.

What type of packaging do you use?

We use PET plastic pots that are 100% recyclable. 

Is the honey suitable for people with pollen allergies?

Yes it is suitable for people with pollen allergies.  In terms of treating hay-fever, some people believe local honey helps with this.  We recommend people find local beekeepers to buy honey from for hay-fever allergies.

What is the shelf life?

Our honey has a 9 months shelf life and we recommend you store it at room temperature. However we realise most of the time, the honey is gobbled up much quicker!

What should I do if the honey sets / crystallises?

Raw (unpasteurised) honey will naturally crystallise over time. It is still totally fine to eat like this, we promise! But if you'd like your honey runny again, just place the closed pot in a bowl of warm water :-)

Is your honey suitable for vegetarians?

Yes, our honey is suitable for vegetarians.  

Is your honey suitable for vegans?

We can't advise on whether it is suitable for vegans as there are different opinions to whether honey is.  However, we are able guarantee that our honey is sourced ethically.

How many calories / sugar is one teaspoon?

Our honey has a similar nutritional content to most other honey in terms of sugar and calories. In one teaspoon (8g) of our honey, you get 6 grams of sugar and 25kcals. BUT our honey is special as you also get 25% of your recommended daily allowance of Vitamins C, B6, B12!

How do you make the Lemon & Ginger drink for soothing sore throats?

Easy! This is the main reason we created our Lemon & ginger flavour. To make a soothing drink to sooth coughs, colds and sore throats simply add 2 teaspoons to a mug of hot water and stir. 

Is your honey suitable for animal consumption?

Unfortunately we are unable to advise, please check with a vet.

Any medical questions…

Unfortunately we are unable to give medical advice as we’re not medically trained and don’t want to say the wrong thing.  We recommend you check NHS.net or speak to a doctor. Hopefully you are able to try our products.

Bees

How are the bees protected during the honey extraction?

This is really important to us; we ensure the highest standards are kept when harvesting honey.  We take out the frames from the supers (top part of the hive where the honey is kept) and then we gently remove any bees with a hive brush.  We then take the frames into our extractor room for spinning (extracting) the honey.  At no point do we harm the bees and we always leave enough honey for the bees to eat.  The bees come first, beekeeper second!

How does your work save bees?

As beekeepers, bees are especially important to us, but they’re important to all of us and the wider ecosystem. Did you know 1 in every 3 mouthfuls of food we all eat depends on pollination my bees? We plant a bee friendly flower for every product we sell. In the last 5 years we’ve helped plant 5.5 million flowers. If you’d like to get your free seeds go to https://justbeehoney.co.uk/products/free-bee-saving-seeds-70p-p-p

Payment and delivery

Do you take PayPal payments?

Yes we do take PayPal payments. We also accept Apple Pay and debit/credit card.

Do you offer NHS discount?

Yes we offer 25% percent off!  You need to email our customer services; buzz@justbeehoney.co.uk a photo of your NHS ID and a discount code will be emailed back to you.

How long does it take to deliver?

We deliver orders in 3-5 working days. Often sooner.

Is there a delivery charge?

We charge £2.50 standard delivery charge (3-5 days). Delivery is free if you spend over £20.

Why don’t you use standard shipping for promotional offers?

All of our promotional offers are shipped on a priority delivery (2-3 days), this is to ensure promotional products reach customers as soon as possible.

My order has arrived, but it is damaged/ leaked.

We are sorry to hear that your order has arrived damaged.  Please could you email some photos so we can send them onto Royal Mail. Please email them to buzz@justbeehoney.co.uk.  Once we have received the photos we will arrange for a replacement to be sent out to you (or a refund if you prefer).

My order has not arrived!

We’re really sorry your order is delayed. We truly intended to dispatch your order (and everyone else's) straight after they were placed. If you have not received it within 5 working days since you ordered, please email our customer service team buzz@justbeehoney.co.uk 

Refunds

Please see here for refunds: 

https://justbeehoney.co.uk/pages/refunds-policy

General 

Do you think people should keep bees?

Yes, we think more people should get bees, just be sure to get training before you buy the bees and kit. We recommend you speak to your local British beekeepers association branch. You can find contact details on the website: https://www.bbka.org.uk/find-beekeeping-near-you

 

If your question is not listed above, please get in touch with our friendly customer service bees. Email buzz@justbeehoney.co.uk